At Coastal Hire & Sales, we recognise the importance of protecting the privacy of the personal information we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles under the Privacy Act 1988 Cth (as amended).
This statement discloses what information we collect and how we use, disclose and store your personal information, as well as how you can contact us and get access to your information. Our privacy policy applies to all your dealings with us whether the dealing is through your personal visits to our Hire Centres, by telephone, mail, or our internet web-site.
What personal information do we collect, and how do we get it?
We collect your personal information from our hire agreements, our credit forms, or what you tell us or show us when you telephone us, visit our hire centres, or browse on our website. We may also collect personal information from credit reporting agencies and from searches we conduct, including the PPS Register. When you are making enquiries about our products and services, we will usually ask you for your name, your contact details including your phone number, address, and e-mail address. This helps us to contact you to answer your enquiries. When you hire any equipment from us, we will request that you supply us with some or all of the following:- Your name, street address, e-mail address, telephone, mobile and facsimile numbers, your company or business name to identify you, and for us to contact you.
- Details of your Drivers Licence, or a photocopy or digital image of it, so that we can confirm your identity, your residence, and (where applicable) your legal right to drive one of our vehicles (for some equipment other than vehicles, we may also require details of relevant licences or operator competency certificates).
If you apply for a credit account with us, we may ask for the above information, as well as:
- Your bank account details.
- Trade references to allow us to assess your background; and
- If you are a company, name and address details of all directors of the company. We do not seek to collect any sensitive information such as ethnic background, political beliefs etc.
What do we use this personal information for?
All information sought is required for our business purposes, which includes:- responding to your enquiries or requests.
- to provide you with the equipment you wish to hire, and other products and services.
- to help us to identify other products and services that might be beneficial to you, and to inform you about them and items of interest.
- to evaluate the needs of our customers and to develop new products.
- internal accounting and administration.
- to protect you and us from fraud.
- Direct Marketing.
Opting Out
You may opt out of receiving promotional materials from us, by emailing sales@coastalhire.com.auDisclosure of your personal information to parties outside Coastal Hire & Sales
As a general principle, Coastal Hire & Sales will not provide any unrelated party (including any overseas recipients) with any personal information it has collected about you. Exceptions may occur where:- We believe in good faith that you have consented;
- We use external service providers e.g. mailing houses to mail promotional material to you. The information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards as we use;
- a law enforcement agency, or other government agency, is exercising its legal authority and has asked us to provide access to that information;
- you are in default of a hire contract or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
- we are asked to share that information with a credit bureau or reporting agency. Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law.